This Month
- Sponsored
- Occom
Customer satisfaction for Telco: The key to growth
Unresolved complaints to telcos are on the up, according to the telecommunications ombudsman, so who are you going to call?
Sponsored
by Occom
November
This fast-growing telco is the most trusted in Australia
Aussie Broadband has overtaken Vocus to become Australia’s fourth-biggest internet provider, and has the highest revenue of any company in the AFR Fast 100 in 2023.
- Christopher Niesche
Optus appeals judgment in battle to keep Deloitte report secret
The telco is appealing a court ruling that could lead to the release of a forensic report into last year’s cyberattack, as a review into the latest outage gets under way.
- Jenny Wiggins
- Opinion
- The AFR View
CEO pays the price for Optus’ outage opacity
Optus had already worn out too much goodwill in the hack of customer details in September last year to regard this simply as a technology problem.
- The AFR View
Inside the Optus HQ rumour mill – and blame game
Last year’s cyberattack did not claim the telco’s chief executive, Kelly Bayer Rosmarin. There was little doubt a massive network outage this month would.
- Kylar Loussikian
- Opinion
- Telecommunications
Why the Optus CEO had to go – and quickly
The telco’s outage points to much deeper problems in Australia’s readiness to cope with cyberattacks and tech failures affecting critical infrastructure.
- Jennifer Hewett
- Opinion
- Chanticleer
The warning in Kelly Bayer Rosmarin’s resignation from Optus
The speed with which the Optus CEO has departed shows how community expectations of corporate accountability have brutally shifted.
- James Thomson
Optus CEO quits; ASX’s new plan; Macquarie’s guru on what’s next
Read everything that’s happened in the news so far today.
- Opinion
- Chanticleer
Optus’ planning failure will hang over Kelly Bayer Rosmarin
CEO Kelly Bayer Rosmarin told a Senate inquiry that Optus never believed an outage of the scale it suffered was possible, raising questions about risk management.
- Updated
- James Thomson
- Exclusive
- Telecommunications
Optus CEO Kelly Bayer Rosmarin considers stepping down
Optus chief executive Kelly Bayer Rosmarin is considering exiting the country’s second-largest telecommunications group after two major crises in 12 months.
- Jenny Wiggins, Kylar Loussikian and Paul Smith
No quick deals for TPG Telecom after Vocus asset sale collapses
The collapse of the $6.3 billion deal shows the difficulty of spinning off telco infrastructure from retail businesses.
- Jenny Wiggins
- Opinion
- Chanticleer
Show me the money: Telstra investors deserve more
Telstra has five big forces behind its back, but CEO Vicki Brady needs to keep shareholders front of mind.
- Anthony Macdonald
TPG hangs up on $6.3b asset sale to Vocus
The telco says it will look at other deals after failing to reach an agreement with the Macquarie infrastructure-backed company on a $6.3 billion asset sale.
- Updated
- Brad Thompson
Kelly Bayer Rosmarin, from lauded executive to public enemy
The Optus boss was earmarked for success from an early age. After a quick rise up the corporate ladder, will a second major incident in two years end that?
- Jemima Whyte
Optus crisis to shake up telco market
The telco has offered some mobile phone customers 200 gigabytes of extra data – estimated to be worth between zero and $70 depending on usage.
- Jenny Wiggins and Paul Smith
- Opinion
- The AFR View
Optus’ public response to the system crash didn’t work
CEO Kelly Bayer Rosmarin is technically right that the outage cannot be ‘covered in a soundbite’, but it is tin-eared in its treatment of the public interest.
- The AFR View
- Opinion
- Telecommunications
Optus channels Qantas approach to crisis management
Optus has become another case study of what not to do in a crisis. CEO Kelly Bayer Rosmarin cannot convince the public or politicians its response was adequate.
- Jennifer Hewett
- Opinion
- Chanticleer
Optus CEO Kelly Bayer Rosmarin is sorry – and a little defiant
The under-fire chief denies the telco got its communications wrong over Wednesday’s outage. But a new hit to confidence in the group will hurt.
- James Thomson
Singtel’s board gets front-row seat to Optus debacle – again
The Optus CEO was once more planning a week with her board. She has much more on her plate now.
- Myriam Robin and Mark Di Stefano
What the Optus outage means for subscribers
The nationwide Optus outage triggered a service disruption to some subscribers of The Australian Financial Review on Wednesday.
